Precise Digital Frequently Asked Questions
Sign-up & Log-in
If this is your first time using the Precise Digital app:
- When you open the app, click "Get Verified"
- Enter the 4-digit PIN code given to you by your provider. (If you received a text or email invitation from your provider and you open the invitation on your mobile device, you may not need to enter this code. You can proceed to step number 4.)
- Click "Verify"
- On the next page, enter your information in the text boxes and specify an email and password. Be sure your email is one which you have access to. We suggest you save this password in case you forget it in the future.
- Click "Submit."
- Congratulations! You are now on Precise Digital.
If you continue to experience problems, email PreciseDigital.Help@precisebh.com
You may have already signed up with Precise Digital. Click the back button at the top left of the screen twice. Then, choose to "Sign in", followed by "Forgot password?" to reset your password. Follow the instructions in the email to sign back in.
If you continue to experience problems, email PreciseDigital.Help@precisebh.com.
- When you open the app, click "Sign in"
- Enter your email address and password.
- Click "Log in"
If you continue to experience problems, email PreciseDigital.Help@precisebh.com.
The PIN code is a 4-digit number unique to your provider. When you enter it, it will connect you to your provider's clinic. If you received an email or text invite for Precise, the code can be found at the bottom of the message. Your provider also may have given you a prescription pad on which the code is written. If you are unable to locate your 4-digit code, contact your provider's office for assistance.
If you continue to experience problems, email PreciseDigital.Help@precisebh.com.
Open the app. Click the smaller button that reads "Sign in."
On the next page, press "Forgot password?" to reset your password and follow the instructions you receive via email.
If you continue to experience problems, email PreciseDigital.Help@precisebh.com.
Click "Forgot password" and enter the email you believe you signed up with. If you receive the message "We couldn't find an account associated with that email" try another email. If you continue to receive this message, you may not have a Precise Digital account with that email. Click the "back" button and click "Get Verified" to create an account.
If you continue to experience problems, email PreciseDigital.Help@precisebh.com.
- Delete and re-install the app. You can do this by holding your finger on the app icon until an 'x' appears in the corner. Tap the ‘x” to delete the app. Then, search "Precise Digital in the app store and install it.
- Open the app. Click the smaller button that reads "Sign in." On the next page, press "Forgot password?" to reset your password.
- Follow the instructions you receive via email.
If you continue to experience problems, email PreciseDigital.Help@precisebh.com.
If you experience an issue not listed here, please email PreciseDigital.Help@precisebh.com.
Bugs and Tech Issues
Sometimes, on older versions of the app, users experience this issue. Go to the app store, type in "Precise Digital" and update your app.
If you still experience trouble, completely delete and re-install the app. You can do this by holding your finger down on the app icon until an 'x' appears in the corner. Tap the ‘x” to delete the app. Then, search "Precise Digital" in the app store and re-install. You will have to log-in again but shouldn't encounter any more problems.
Email PreciseDigital.Help@precisebh.com to report any bugs. Please include what kind of phone you use, and what you were doing on the app before the bug occurred.
If you continue to experience problems, email PreciseDigital.Help@precisebh.com.
Your provider may or may not allow direct messages through the Precise Digital app. If they do, you will see a message bubble icon on the app at the top of the Home screen." Touch the tile to view your conversation with your provider. If you do not see the, chat icon, you are not able to receive or send direct messages to your provider.
When you receive a new message, you will get a notification from the Precise Digital app. If you are not getting this notification, make sure notifications are turned on for Precise Digital. You can change this in Settings → Notifications → Precise Digital. Ensure there is a green toggle button next to "Allow notifications."
If you continue to experience issues, contact PreciseDigital.Help@precisebh.com.
Precise Digital is HIPAA-compliant both on the provider dashboard and patient app. All information is saved safely and securely in our AWS cloud services.
If you experience an issue not listed here, please email PreciseDigital.Help@precisebh.com.
General Questions
Precise Digital is a mobile application that connects you to your provider. The application provides self-help resources including mood tracking, meditations, breathing exercises, and personalized support from your provider.
Your provider has suggested you download the Precise Digital app in order to provide you with tools to support your mental wellness. Studies show that mood and anxiety improve when people engage in self-care. Precise Digital makes it easy for you to get the support you need and to stay on track. Your Precise Digital profile is directly connected to your provider. They use the information you enter into Precise Digital to give you the best care possible, ensuring you feel connected and supported. Your provider may send you content, or even messages through the app, as well as regular assessments to check how you're doing.
Precise Digital helps build mental health resilience, providing support to help you deal with everyday stress, as well as learn more about what may be affecting your mood. Precise Digital keeps you connected with your provider so you feel supported and receive the best possible care.
Making mental wellness a priority can be difficult, but our tools make it easy to build resilience. Precise Digital’s innovative AI technology allows early detection of your mood and drives customized self-help content to your phone. In an IRB study by mental health thought leaders, 73% of Precise Digital ( Then known as Rose) users saw improved depression scores after five weeks (meaning, they started feeling better!).
Yes, your provider and clinical team have access to the data you enter into the Precise Digital app. However, the app is not monitored 24/7. If you are experiencing an emergency, such as thoughts of hurting yourself or others in any way, do not use Precise Digital. Call 911 or go to the emergency room immediately.
Your Precise Digital data includes all the information you enter into the app, as well as your app usage. We use your data to personalize your Precise Digital experience and to help your provider improve your treatment plan. Your Precise Digital data is protected under HIPAA, which is a law that protects the privacy of anyone receiving care in the US. Your data will not be shared for marketing purposes. Your data will not be shared with anyone outside your clinical team without your explicit consent.
